Politique d'expédition

Shipping Times

Most of our products are made to order so we give estimated fulfilment times but these may change in which case we will endeavour to contact you. Each item listing contains our target production times from order to shipping readiness. You can also see a summary of our estimated fulfilment times and shipping costs at the 'Fulfilment Times & Shipping' page.

International Shipping, Duties and Import Taxes

We offer international shipping to most countries and costs are calculated at the checkout. We do not calculate or collect any import duties or taxes as these are the sole responsibility of the customer who will pay the relevant taxes & duties to the relevant tax authorities via the courier firm. While we may sometimes discuss what those costs may be for illustrative purposes we do not hold these discussions to be authoritative of the tax or duty position in your local jurisdiction. Similarly we accept no responsibility whatsoever for any costs arising from delays caused by the courier or authorities in your country holding the goods pending payment or other compliance. For the avoidance of doubt, you are the importer and while we try to be as helpful as possible, import compliance is the customer's sole responsibility.

Returns

As stated in our returns policy, we do not accept any returns of made to order items unless in the case of a demonstrable fault and any returns are at the customer's expense apart from in the case of demonstrable fault in which case we will explore options for agreeable remedy with you. Any returned non-faulty items which match their relevant description are subject to a 20% re-stocking fee.