FAQ's

Choose your piece, pick a size, and tell us how you'd like to handle fabric: you'll send your own, or you'd like our Fabric Help Service. Then check out as normal.

You'll get an order number by email. If you're sending your own fabric, put that number on the parcel (see Where do I send my fabric?). We'll email you when your fabric arrives, and that's when your piece goes into the workshop.

We take full payment on online orders, if ordering through our customer service team, orders do not begin until invoice has been paid.

We currently do not have any spaces where we showcase our product. Keep your eyes peeled for a showroom opening soon.

In the meantime, every product page lists full dimensions, and we're happy to send extra photos or a video of any shape.

Because we don't want to limit you to a short list of our own. Our prices cover the frame, the making and the delivery. You choose the fabric, from any brand you like, at whatever price suits you.

Fabric prices vary hugely, from around £20 a metre to well over £200. Building one fabric into the price would mean either a narrow range or a price padded to cover the most expensive option. This way, you pay for exactly what you choose and nothing more.

Every product page lists the metres needed. The Nikki Slipper Chair, for example, needs 7m.

Use our estimator below to calculate your total investment or reach out if you have questions about your specific fabric.

Send it to our studio and write your order number clearly on the outside of the parcel:

If you're ordering straight from a supplier, ask them to add your order number to the delivery note. Fabric without an order number takes longer for us to match to your piece. Email us your tracking number so we know it's on the way.

For £75, we'll suggest up to 10 fabrics for your piece and post you the samples, so you can see and feel them at home. Tell us about your room, the colours you love, your budget, and who'll be sitting on it (children and dogs included).

Once you've chosen, we can order the fabric for you or you can order it yourself, and send it over to us. The service is currently available in the UK only.

Choose a fabric sold for upholstery rather than curtains or dressmaking. Most fabric houses list a rub count (Martindale); a higher number means more hard wearing.

Very fine silks, stretchy knits and loose weaves don't work well. If you're unsure, send us the link and we'll check it for you.

Please let us know if you'd like leftover fabric remnants delivered to you within 30 days of receiving your order.

Yes, please ask before you order. Email hello@thehouseupstairs.co.uk with the product, your measurements and a few photos of the route (front door, hallway, stairs, room door). We'll tell you honestly whether it will go in.

Some of our products are made with removable components, please contact us for more information.

Absolutely yes. Most of our pieces can be made to a custom size. See Bespoke & custom sizes.

Yes, on most pieces. Email hello@thehouseupstairs.co.uk with the product and the size you need, and we'll send you a free quote.

We love a commission. Send us a sketch, a photo of something you love, or a description of the space, with rough measurements. We'll come back with ideas and a quote.

Yes. Contrast piping, a different fabric on the back or base, fringing and trims are all possible. Tell us what you have in mind when you order and we'll confirm the extra fabric needed and any cost.

Yes. Our Trade programme is set up for designers and their projects. Apply with our online form and we'll add you to our programme.

Nothing we sell is sitting in a warehouse. When you order, a small team of upholsterers builds your piece from scratch: the frame is made, the springs and fillings go in, then your fabric is cut, matched and hand stitched into place.

Making this way means each piece fits your room and your fabric exactly, nothing is made that won't be sold, and nothing ends up in landfill. It's slower than a big warehouse, and we think the result is worth it.

Most pieces take around 8 weeks. The clock starts when your fabric arrives with us, not on the day you order. Each product page shows its own make time, and we'll email you with a delivery date as your piece nears completion.

For guaranteed delivery before Christmas, order by 30 October, and make sure your fabric reaches us by then. Looking for something sooner? Our Sale & Ready to Ship pieces are already made and ship within 1 week of purchase.

Delivery is free to mainland UK. Two people will carry your piece to the room of your choice, unwrap it and take all the packaging away.

We'll be in touch when your piece is nearly finished to agree a day.

Yes, we ship to most countries. Email hello@thehouseupstairs.co.uk with your postcode or address for a quote.

For orders outside the UK, you're the importer, so any import duties and taxes are paid by you to the courier on arrival.

Small orders ship within a week of purchase. Our courier will contact you with details or your delivery times and dates.

Because each piece is made especially for you, in your fabric and often your size, we can't accept returns on made-to-order furniture unless it's faulty. That's why we're so keen to help with fit and fabric before you order.

Items that aren't made to order can be returned within 30 days of delivery, in saleable condition. Returns are at your own cost, and a 20% restocking fee is taken from the refund. Email hello@thehouseupstairs.co.uk to arrange a return. See our full refund policy.

We're sorry. Email hello@thehouseupstairs.co.uk with your order number and photos of the problem, and we'll put it right.

In the East Midlands, close to our Long Eaton studio, in the heart of Derbyshire and Nottinghamshire's upholstery country. We work with 2nd generation upholsterers who use traditional handed down techniques to create pieces that last a lifetime.

Every frame we make has a lifetime guarantee.

Plump cushions regularly, keep it out of strong direct sunlight to stop fading, and follow your fabric house's cleaning advice. Most upholstery fabrics are best cleaned by a professional.

The House Upstairs was started in 2021 by Jodie, while she was renovating her own home. She wanted an ottoman for her sitting room, covered in a fabric she loved, and couldn't find anyone who would make one. So she made her own.

We're still women founded, owned and led, and every piece is still made by hand here in the UK. Read more on Meet Jodie, or follow along in Jodie's Journal.